Frequently Asked Questions

Our custom lab grown diamond engagement rings and jewelry are made to order and typically take 2-3 weeks to complete and ship. This timeframe allows us to carefully select the perfect diamond based on your specifications and craft your piece with meticulous attention to detail.

For platinum settings or more complex custom designs, the process may take up to 4 weeks. We'll keep you updated throughout the entire process and notify you as soon as your piece is ready to ship.

Yes, we understand that sometimes changes are needed! We can help you modify your order including:

• Changing the metal type (white gold, yellow gold, rose gold, or platinum)
• Adjusting the diamond specifications
• Modifying the ring or bracelet size
• Other design adjustments

Please contact us as soon as possible if you need to make changes. We can typically accommodate modifications within the first 24-48 hours after order placement, before production begins.

Our HSF Best Price Assurance guarantees that we'll beat any price for comparable, publicly available jewelry. Here's how it works:

• Find a lower price on identical jewelry from a competitor
• Send us the competitor's information and pricing
• We'll verify the comparison and beat their price
• Enjoy the best value on your lab grown diamond jewelry

Our direct partnerships with elite manufacturers allow us to offer factory-direct savings and maintain our price guarantee.

Absolutely! Once you place your order, we'll keep you informed throughout the entire process. You can contact our team at 239-789-4922 or sales@hsfosterjewelry.com to check on your order status at any time.

Once your jewelry is completed and ready to ship, you'll receive a tracking email with detailed shipping information so you can monitor your package's progress.

Yes! We offer custom engraving services for most of our jewelry pieces. Popular engraving options include:

• Anniversary dates and special dates
• Initials and names
• Short meaningful phrases
• Coordinates of special locations

Please note that engraved items are final sale and cannot be returned or exchanged. Contact us during your order process to discuss engraving options for your piece.

Yes, we can create just the setting if you already have a diamond or prefer to source your own. When ordering a setting only, we'll need the exact dimensions of your center stone in millimeters (Length x Width x Height).

These details are typically found on your diamond's certificate. Contact us at sales@hsfosterjewelry.com to discuss your setting-only order.

Absolutely! We specialize in creating beautiful bridal sets that perfectly complement each other. We can design matching engagement rings and wedding bands, and even coordinate men's wedding bands to complement the bridal set.

Our experienced team can help you design a cohesive set that tells your unique love story while maintaining elegant design continuity.

Of course! We're here to help you every step of the way with personalized service and expert guidance. You can reach our knowledgeable team:

Contact Methods:

• Phone: 239-789-4922 - Direct line for immediate assistance
• Email: sales@hsfosterjewelry.com - Detailed inquiries and consultations
• Address: 9160 Forum Corporate Parkway, Suite #350, Fort Myers, Florida 33905

Business Hours:

• Monday-Friday: 9:00 AM - 8:00 PM EST
• Saturday-Sunday: 9:00 AM - 5:00 PM EST

Expert Assistance Available:

• Product selection: Help choosing the perfect diamond and setting
• Custom design consultation: Bringing your vision to life
• Education: Learning about lab grown diamonds and jewelry care
• Price matching: HSF Best Price Assurance verification
• Order support: Tracking, modifications, and after-sale service

Our experienced team, led by Harold "Steve" Foster with his GIA credentials and 45+ years of expertise, can guide you through selecting the perfect diamond, choosing settings, and customizing your jewelry to your exact preferences.

Lab grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond formation process that occurs deep within the earth over millions of years.

How They're Made:

• Advanced technology: Created using high pressure, high temperature (HPHT) or Chemical Vapor Deposition (CVD) methods
• Controlled environment: Precise conditions replicate natural diamond formation in weeks rather than millions of years
• Pure carbon: Same chemical composition as natural diamonds - pure crystallized carbon

Identical Properties:

• Chemical composition: Identical to mined diamonds at the molecular level
• Physical properties: Same hardness (10 on Mohs scale), density, and refractive index
• Optical properties: Same brilliance, fire, and sparkle as natural diamonds
• Certification: Graded by the same institutions (GIA, IGI) using identical standards

The Only Difference:

Origin - lab grown diamonds are created above ground in a matter of weeks, while natural diamonds form deep within the earth over millions of years. Both are 100% real diamonds with identical beauty and durability.

Yes, absolutely! Lab grown diamonds are 100% real diamonds. They have the same chemical composition (pure carbon), crystal structure, and physical properties as mined diamonds. They sparkle with the same brilliance and fire.

Major gemological institutes like GIA (Gemological Institute of America) grade and certify lab grown diamonds using the same standards as natural diamonds.

Lab grown diamonds offer numerous advantages that align with modern values and practical considerations:

Environmental Responsibility:

• No mining required: Eliminates environmental damage associated with diamond mining
• Smaller carbon footprint: Significantly reduced environmental impact compared to mining operations
• Sustainable choice: HS Foster Jewelry® resonates with consumers who prioritize environmental stewardship
• Eco-friendly practices: Supports forward-thinking mindset that values the planet's future

Ethical Sourcing:

• 100% conflict-free: Complete supply chain transparency with no ties to human rights issues
• Ethical creation: Created in controlled environments without worker exploitation
• Peace of mind: No concerns about supporting unethical mining practices

Exceptional Value:

• Better pricing: Typically 40-70% less expensive than comparable mined diamonds
• Higher quality accessible: Often higher clarity and color grades available at accessible prices
• Larger stones: More carat weight within your budget
• Same beauty: Identical brilliance, fire, and sparkle to natural diamonds

Innovation & Quality:

• Cutting-edge technology: Supporting innovation in sustainable luxury
• Consistent quality: Controlled creation process ensures high-quality results
• Future-focused: Represents the next generation of diamond jewelry

We offer a comprehensive selection of lab grown diamonds in various shapes and sizes to suit every style and budget:

Available Diamond Shapes:

• Classic shapes: Round, Princess, Emerald, Oval
• Fancy shapes: Cushion, Radiant, Pear, Marquise, Heart, Asscher
• Specialty cuts: Additional unique shapes available upon request

Size Range:

• Carat weights: From 1 carat up to 6+ carats for dazzling statement pieces
• Popular sizes: 1-3 carat lab created diamonds are most commonly selected
• Custom sizes: Special carat weights available for unique designs

Quality Specifications:

• Cut quality: All diamonds selected for optimal brilliance and sparkle
• Eye clean guarantee: All our synthetic diamonds are graded to provide eye-clean jewelry masterpieces

With Harold "Steve" Foster's GIA expertise and 45+ years in the industry, we personally select each diamond for maximum brilliance, balance, and value within your budget.

Yes! All our lab grown diamonds come with certificates from reputable gemological laboratories such as GIA (Gemological Institute of America), IGI (International Gemological Institute), or other recognized institutions.

These certificates detail the diamond's exact specifications including the 4 Cs (Cut, Color, Clarity, Carat weight) and confirm its lab grown origin.

With over 45 years of industry experience, Harold "Steve" Foster personally helps select diamonds that offer the best value for your budget. We focus on:

• Eye-clean clarity: Choosing diamonds that look flawless to the naked eye
• Optimal cut quality: Ensuring maximum brilliance and sparkle
• Color balance: Selecting colors that provide beautiful appearance
• Size optimization: Getting the largest, most beautiful diamond within your budget

Contact us for a personal consultation to find your perfect diamond!

Yes! We offer free shipping on all orders within the United States. Your jewelry will be carefully packaged and shipped via insured, trackable methods to ensure safe delivery.

International shipping is available - please contact us for rates and delivery times to your location.

We offer hassle-free returns within 30 days for a full refund or exchange, as stated in our "Easy Returns" guarantee. Our return policy ensures your complete satisfaction:

Return Requirements:

• Condition: Jewelry must be unworn and in original condition
• Timeframe: Returns must be initiated within 30 days of delivery
• Documentation: Must be accompanied by original packaging and all documentation
• Customization: Items must be free from any engraving or custom modifications

Important Notes:

• Custom designed pieces: Custom jewelry and personalized items are final sale and cannot be returned
• Engraved items: Any jewelry with custom engraving is non-returnable and non-exchangeable
• Return process: Contact us at 239-789-4922 or sales@hsfosterjewelry.com to initiate your return

We stand behind our quality and want you to be completely satisfied with your purchase. If you're not completely satisfied, we offer this generous return policy for your peace of mind.

Your jewelry is carefully packaged to ensure safe arrival with multiple layers of protection:

Packaging Process:

• Secure jewelry box: Each piece is placed in a beautiful jewelry box with protective padding
• Fully insured shipping: All orders are covered by comprehensive insurance protection
• Signature confirmation: Requires adult signature upon delivery for security
• Trackable delivery: You'll receive email notifications with tracking information
• Discreet packaging: No external markings indicate jewelry contents for security

Security Measures:

• High-value items: Pieces over certain values require additional security measures
• Insured shipping: All orders are fully insured through secure, trackable methods

We take every precaution to ensure your precious jewelry arrives safely and securely at your door.

While rare, if your jewelry arrives damaged, please contact us immediately at 239-789-4922 or sales@hsfosterjewelry.com.

We'll arrange for immediate replacement or repair at no cost to you. All shipments are fully insured, so you're completely protected.

Since our jewelry is made to order, the primary timeframe is the 2-3 week creation process. Once your piece is completed, we can arrange expedited shipping if you need faster delivery.

For urgent deadlines, please contact us when placing your order - we may be able to prioritize your piece depending on our current production schedule.

Our custom design process is collaborative, personal, and guided by over 45 years of jewelry expertise:

Step-by-Step Process:

• Initial Consultation: Contact us at 239-789-4922 or sales@hsfosterjewelry.com to discuss your vision, budget, and preferences
• Design Development: We create preliminary designs based on your input and style preferences
• Diamond Selection: Choose from our curated selection of lab grown diamonds with Harold Foster's personal guidance
• Metal Selection: Select from 14 or 18K white gold, 18K rose gold, 18K yellow gold, or platinum
• Design Refinement: Make any adjustments to ensure your piece is perfect
• Expert Creation: Your piece is handcrafted by skilled artisans over 2-3 weeks
• Quality Assurance: Final inspection and approval before delivery

What Makes Our Process Special:

• GIA Expertise: Harold "Steve" Foster's GIA diploma ensures professional diamond selection
• Personal Attention: Every love story is unique, and so is every ring we craft
• Lifetime Relationship: We provide ongoing support and maintenance for your piece

Schedule a consultation to guide you through this exciting journey of creating your perfect, one-of-a-kind piece!

We work with all premium precious metals:

• 14K Gold: Available in white
• 18K Gold: Available in white, yellow, and rose gold
• Platinum: The most durable and hypoallergenic option

We can help you choose the best metal based on your lifestyle, preferences, and budget.

Yes! We can work from photos, sketches, or descriptions to create your ideal piece. Send us images and details of what you're looking for, and we'll discuss how to bring your vision to life.

We can also modify existing designs to make them uniquely yours.

Custom design pricing varies based on several factors, and we work with a wide range of budgets to make fine jewelry accessible to everyone:

Pricing Factors:

• Diamond specifications: Size (carat weight), clarity, color, and cut quality
• Metal selection: Type (14K/18K gold, platinum) and quantity needed
• Design complexity: Simple solitaires vs. intricate vintage-inspired designs
• Additional elements: Side stones, gemstones, or special details

Budget-Friendly Approach:

• Starting budget: Custom engagement rings typically start around $1,500 and up
• Value optimization: We help maximize beauty and size within your specific budget
• HSF Best Price Assurance: We guarantee to beat any comparable pricing from competitors
• Factory-direct savings: Our 45+ years of industry connections eliminate middleman markups

Accessible Fine Jewelry:

HS Foster Jewelry® aims to democratize luxury by removing high retail markups. We leverage our industry connections to bypass middlemen, reducing overhead costs and making custom, heirloom-worthy pieces affordable for a wider audience.

Contact us at 239-789-4922 or sales@hsfosterjewelry.com for a personalized quote based on your specific requirements and budget.

To keep your lab grown diamond jewelry looking its best, follow these care guidelines from our jewelry experts:

Daily Care:

• Storage: Store pieces individually in the provided jewelry box to prevent scratching and tangling
• When to remove: Take off jewelry before swimming, exercising, sleeping, or doing household chores
• Chemical exposure: Avoid contact with lotions, perfumes, hairspray, harsh cleaning products, chlorine, and hand sanitizers
• Application order: Put jewelry on after applying cosmetics, lotions, and perfumes

Cleaning:

• Regular cleaning: Gently clean with a soft, lint-free cloth to remove oils and maintain luster
• Deep cleaning: Use warm water with mild soap when needed, then pat dry thoroughly
• Detailed pieces: Use a soft brush (like a baby toothbrush) for hard-to-reach areas

Professional Maintenance:

• Have your jewelry professionally cleaned and inspected annually
• Contact us immediately at 239-789-4922 or sales@hsfosterjewelry.com if stones become loose or settings appear damaged

By following these care instructions, your treasured jewelry pieces will maintain their beauty and brilliance for generations to come.

Yes! All HS Foster Jewelry pieces come with comprehensive warranty protection against manufacturing defects and quality issues. Our warranty includes:

• Manufacturing defects coverage - Protection against workmanship issues

We stand behind our craftsmanship and use only the finest precious metals and gemstones to create jewelry that lasts a lifetime. Contact us at 239-789-4922 or sales@hsfosterjewelry.com for specific warranty terms and to schedule any needed services.

Yes! We provide professional jewelry appraisals for insurance, estate, or personal purposes. Our comprehensive appraisals meet industry standards and insurance requirements:

Appraisal Services Include:

• Detailed descriptions: Complete specifications of your jewelry including metals, gemstones, and workmanship
• High-resolution photographs: Professional documentation from multiple angles
• Current market values: Accurate replacement value based on current market conditions
• Diamond specifications: Complete 4 Cs grading (Cut, Color, Clarity, Carat weight)
• Metal analysis: Verification of gold/platinum purity and weight
• Certification references: Lab reports and original certificates when applicable

Types of Appraisals:

• Insurance appraisals: For coverage protection and claims
• Estate appraisals: For inheritance and estate planning purposes
• Personal records: For your own documentation and peace of mind
• Resale evaluations: Market value assessments for potential sales

Our Expertise:

With Harold "Steve" Foster's GIA diploma and 45+ years in the jewelry industry, you can trust our professional appraisal services to provide accurate, detailed valuations that meet all insurance and legal requirements.

Contact us at 239-789-4922 or sales@hsfosterjewelry.com to schedule an appraisal appointment.