Shipping policy

Shipping Policy

  1. Free Shipping: We offer free standard shipping on all orders, with no minimum purchase required, to make your shopping experience seamless and delightful.
  2. Processing Time: Orders are typically processed within 1-3 business days. Custom or personalized jewelry may require additional time (e.g., 5-7 business days). You’ll receive a confirmation email once your order is processed.
  3. Shipping Methods and Delivery Times:
    • We use trusted carriers (e.g., USPS, FedEx, or DHL) for domestic and international shipments.
    • Domestic orders (within the U.S.) typically arrive within 3-10 business days after processing.
    • International orders may take 7-21 business days, depending on the destination and customs processing.
    • Delivery times are estimates and not guaranteed, as delays may occur due to weather, holidays, or carrier issues.
  4. Shipping Destinations: We ship to most countries worldwide. If your country isn’t listed at checkout, please contact us at sales@hsfosterjewelry.com to inquire about availability.
  5. Order Tracking: Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress.
  6. Packaging: All jewelry is carefully packaged to ensure safe delivery, with protective materials to prevent damage during transit.
  7. Lost or Damaged Packages:
    • If your package is lost or arrives damaged, please contact us at [support email] within 7 days of the estimated delivery date. We’ll work with the carrier to resolve the issue and ensure you’re satisfied.
    • For damaged items, please include photos of the item and packaging in your email.
  8. Customs and Duties: International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. We recommend checking with your local customs office for details.
  9. Address Accuracy: Please ensure your shipping address is correct at checkout. We’re not responsible for delays or lost packages due to incorrect address information.
  10. Contact Us: Have questions about your order or shipping? Reach out to us at sales@hsfosterjewelry.com or 239-789-4922, and we’ll assist you promptly.